At VEYN, we want returns and exchanges to be clear, secure and easy to manage. To protect every customer’s order, all return, exchange and eligible cancellation requests must begin through the verified customer account connected to that order.
Secure account verification
An order number, phone number or email address entered on a public form is not treated as proof of order ownership. VEYN will not approve a return, exchange or cancellation solely through a public order-number or phone-number lookup.
Customers must sign in using the email address used during checkout and complete Shopify’s email verification process. Once verified, the customer can access only the orders associated with that account.
How to request a return or exchange
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Sign in to your VEYN account using the exact email address used while placing the order.
- Complete the one-time email verification sent to that address.
- Open My Orders and select the relevant order.
- Choose the available return or exchange option and provide the requested reason or supporting details.
- Wait for approval and return instructions before sending the product.
Submitting a request does not automatically confirm acceptance. Final approval is subject to eligibility, product condition and VEYN’s quality check.
Orders placed as a guest
If you placed an order as a guest, sign in or create your VEYN customer account using the exact email address entered at checkout. After email verification, orders associated with that email address should appear in your account.
If the order was placed using a different or incorrect email address, only a phone number, or the order does not appear after verification, contact VEYN support. We will verify order ownership before providing access or processing any request.
Return and exchange window
A return or exchange request must be submitted within 4 days from the date of delivery. Requests submitted after this period may not be accepted.
Item condition requirements
To qualify for a return or exchange, the product must:
- Be unused, unworn and unwashed.
- Be returned in its original condition with all tags attached.
- Show no signs of wear, perfume, makeup, stains, damage or alteration.
- Pass VEYN’s quality inspection after it is received.
Items that do not meet these conditions may be returned to the customer and may not qualify for a refund or exchange.
Exchange terms
- Exchanges are subject to product and size availability.
- Shipping charges related to an exchange are borne by the customer.
- The replacement is dispatched only after the returned product passes the quality check.
- Any price difference will be communicated before the exchange is processed.
- If the replacement product has a lower value, the difference will be issued as VEYN store credit.
- Discounts applied to the original product do not automatically carry forward. The replacement product will be valued at its current listed price.
Example: If a ₹2,000 product is exchanged for a ₹1,800 product, ₹200 will be issued as VEYN store credit.
Returns and applicable fee
Approved returns carry a flat ₹150 return fee, which will be deducted from the eligible refund amount.
Do not send a product to VEYN without first submitting the request through your verified account and receiving approval. Unauthorised or unidentified parcels may be refused or delayed.
Refund methods
Prepaid orders
Eligible refunds may be issued to the original payment method or as VEYN store credit, based on the approved request.
Cash on Delivery orders
Eligible COD refunds may be issued through bank transfer, UPI or VEYN store credit. The customer must provide accurate payment details through the approved support process.
Refund timeline
- Returned shipments generally reach VEYN within 7–10 days, depending on the courier and location.
- After the product is received and passes the quality check, the refund is generally processed within 5–7 working days.
Festive, promotional and sale orders
For orders placed during festive campaigns, promotional periods or sales, the available resolution may be limited to:
- An eligible exchange, subject to availability; or
- A refund issued as a gift card or VEYN store credit.
The applicable option will be shown or communicated during review of the authenticated request.
Damaged, defective or incorrect products
If your order arrives damaged, defective or incorrect, contact VEYN immediately through the verified order or using the support details below. We may request photographs, videos or other information required to review the issue.
Please do not accept a parcel if the outer packaging appears visibly tampered with or severely damaged.
Order cancellation and account security
Where cancellation is available, it must be requested from the verified customer account associated with the order and is subject to the order’s current processing or fulfilment status.
VEYN will not cancel an order based only on an order number, phone number or publicly submitted contact detail. Additional ownership verification may be required whenever account and order details do not match.
Self-shipping address
Ship only after your request has been approved and VEYN has provided instructions.
VEYN Returns
Estuary Garden, Sector 70A
Gurugram, Haryana
Contact VEYN
Phone: +91 9217666450
Email: contactveyn@gmail.com
For faster support, contact us using the same email address connected to the order.
